Frequently Asked Questions
Everything you need to know about shopping with AOKI GLOBAL.
How long does international shipping take?
We offer worldwide shipping. Orders are typically processed within 2 business days, and delivery usually takes between 7 to 14 business days depending on your location and custom clearance.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments to ensure the perfect fit.
What payment methods do you accept?
AOKI GLOBAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
We are committed to ethical fashion. AOKI GLOBAL partners with manufacturers who prioritize high-quality, durable materials and fair labor practices to minimize our environmental footprint.