Returns & Exchanges
At AOKI GLOBAL, we strive for complete satisfaction with every purchase, offering a seamless 30-day return window for all unworn apparel and accessories. If your new fashion piece isn't the perfect fit, we are here to ensure your exchange or refund process is effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags remain attached and the garment is in its original, unworn condition.
Ship to AOKI
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.
Quality Check & Refund
Once our warehouse team inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing